3rd Party Policy
Wildfire Labs makes every effort to assure all 3rd party organizations are compliant and do not compromise the integrity, security, and privacy of Wildfire Labs or Wildfire Labs Customer data. 3rd Parties include Customers, Partners, Subcontractors, and Contracted Developers.
Applicable Standards
HITRUST Common Security Framework
05.i - Identification of Risks Related to External Parties
05.k - Addressing Security in Third Party Agreements
09.e - Service Delivery
09.f - Monitoring and Review of Third Party Services
09.g - Managing Changes to Third Party Services
10.1 - Outsourced Software Development
HIPAA Security Rule
164.314(a)(1)(i) - Business Associate Contracts or Other Arrangements
Policies to Assure 3rd Parties Support Wildfire Labs Compliance
The following steps are required before 3rd parties are granted access to any Wildfire Labs systems:
Due diligence with the 3rd party;
Controls implemented to maintain compliance;
Written agreements, with appropriate security requirements, are executed.
All connections and data in transit between the Wildfire Labs Platform and 3rd parties are encrypted end to end.
Access granted to external parties is limited to the minimum necessary and granted only for the duration required.
A standard business associate agreement with Customers and Partners is defined and includes the required security controls in accordance with the organization’s security policies. Additionally, responsibility is assigned in these agreements.
Wildfire Labs has Service Level Agreements (SLAs) with Subcontractors with an agreed service arrangement addressing liability, service definitions, security controls, and aspects of services management. Wildfire Labs utilizes monitoring tools to regularly evaluate Subcontractors against relevant SLAs.
No Wildfire Labs Customers or Partners have access outside of their own environment, meaning they cannot access, modify, or delete anything related to other 3rd parties.
Whenever outsourced development is utilized by Wildfire Labs, all changes to production systems will be approved and implemented by Wildfire Labs employees only. All outsourced development requires a formal contract with Wildfire Labs.
Wildfire Labs maintains and annually reviews a list all current Partners and Subcontractors.
Wildfire Labs assesses security requirements and compliance considerations with all Partners and Subcontractors.
Regular review is conducted as required by SLAs to assure security and compliance. These reviews include reports, audit trails, security events, operational issues, failures and disruptions, and identified issues are investigated and resolved in a reasonable and timely manner.
Any changes to Partner and Subcontractor services and systems are reviewed before implementation.
For all partners, Wildfire Labs reviews activity annually to assure partners are in line with SLAs in contracts with Wildfire Labs.
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